Can't Decide? Camping Gift Certificates delivered right to recipients email!  | Order Info
Ashtonhome
1268 Cottonwood Drive
Oceanside, CA 92056
760-494-3549
customer-service@campinggearpro.com
| Frequently Asked Questions |
| Information and Contact for Your Business
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| Phone Number |
800-314-0846 |
| EMail |
customer-service@summitcampinggear.com |
| Hours of Operation |
9am – 6pm Central Time
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Order Information |
| Tax Information |
7.75% California only. |
| Payment Methods Available |
Visa, mastercard, Amex, Discover, Paypal |
| Problems with Your Order |
orders@summitcampinggear.com |
| Change or Cancel an Order |
orders@summitcampinggear.com |
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Shipping |
| Free Shipping |
No |
| Shipping Methods Available |
Ground, 3 day, 2 day, overnight |
| Shipping Times |
We ship out our orders at 10am every morning. All orders placed after
10am will be shipped out the next business day. Most express orders can
be processed the same day if submitted before 1pm Central time. Express
orders submitted after 1pm Central time will be processed the next
business day. |
| Shipping Rates |
See Fedex published rates and times. Our rates are determined by the ship weight and zip code of customer. |
| International Customers |
We do not ship internationally. |
| Track Your Order |
You will receive an email with the Fedex tracking numbers after your order has been shipped. |
- Orders are shipped Monday thru Friday via FedEx, UPS, DHL or USPS Priority depending on area & item. Shipping costs are added to all orders and may be higher than estimate. If a specific shipper is needed, please enter your request in the comments section at the end of the order process. Delivery via 1, 2, 3-day services may not be available in all areas or for all products. All delivery time guarantees are provided by the shippers.
- Ground: 4-7 business days.
- 3 Day Select: 3-4 business days. Add 1 extra day for orders placed after 3:00PM eastern.
- Next Day Air: 1-2 business days. Add 1 extra day for orders placed after 3:00PM eastern.
- Shipping costs are calculated by size, weight & distance. A minimum shipping estimate is included in the shopping cart upon checkout. The actual cost for 1, 2 or 3 day services may be 50% higher than estimated and Ground may be 20% higher as fuel and remote area surcharges vary by shipper.
- We ship to the continental United States, Alaska and Hawaii. We do not ship to Puerto Rico or the Virgin Islands.
- APO/FPO locations, Alaska and Hawaii are shipped via USPS. APO/FPO orders will be charged a $15 handling fee in addition to actual USPS postage. Delivery time cannot be guaranteed.
- If a shipping estimate is not provided during check out, shipping costs will still be added to your order. This normally occurs for bulky items such as large coolers, chairs or cots and for APO/FPO locations.
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Terms & Conditions of Sale & Return
Policy |
- All prices are subject to change without notice, including "sale" prices.
- New (unopened) merchandise may be returned or exchanged for any reason. Used (opened) merchandise may not be returned unless both the packaging and merchandise are in new and resalable condition. Subject to approval and re-stocking fees described below, a refund or store credit will be issued if received by Summit in good condition within 30 days of delivery.
- Prior authorization is required. A "Return Merchandise Authorization " code (RMA) will be issued provided an e-mail request is received within 10 days of delivery. The RMA code is valid for 14 days and must be written clearly on the box. The return must be received by Summit within 30 days of delivery.
- You are responsible for the cost of return shipping and insurance. Shipping costs are not refundable except when the return resulted from our error. Requests for shipping cost adjustments due to delayed delivery of 1,2 or 3 day shipments must be filed with the shipper.
- Damaged or Defective Merchandise:
- If box is damaged and the shipper is present, open and check the merchandise. Ensure any damage is documented on your receipt. Sometimes the damage is concealed (e.g. broken globe). In either case, notify us immediately via e-mail. We will provide instructions within 1 business day. The shipper may want to examine or retrieve the merchandise prior to paying a claim, so please do not discard the box or merchandise.
- All warranty claims must be submitted to the Manufacturer within the warranty period. Summit will not issue refunds or exchange damaged / defective merchandise covered by a Manufacturer's warranty. Please refer to the Warranty Service section.
- Re-stocking Fees:
- Re-stocking fees of 20% to 100% are charged to offset the cost of packing, unpacking, credit card transaction fees and in some cases the condition of the returned merchandise. You may request a store credit or refund for merchandise returned timely with a valid RMA code. Shipping charges are not refundable.
- New (Unopened) - store credit for full cost, or refund for cost of item(s) minus 20% re-stocking fee.
- Used (Opened) - store credit or refund for cost of item(s) minus 20%-100% re-stocking / salvage fee.
- Cancelled Orders:
- Orders may be cancelled without cost any time prior to shipment. However, the cancellation request may take 1 business day to process as some orders are placed with third party drop shippers. If the merchandise already shipped or is shipped within 1 business day of the cancellation request, you are responsible for all shipping costs and re-stocking fees.
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Return Merchandise
Procedure |
E-mail your request for a Return Merchandise Authorization code (RMA) to returns@summitcampinggear.com. Include your name, order number & reason. Return shipping instructions will be provided with the RMA code. After a return is authorized:
- Attach the "RMA code" to the side of the box on or near the shipping label.
- If unopened, attach a note explaining the reason for return to the box with clear tape. If opened, insert explanation inside the box.
- Return the item(s) via FedEx, UPS , DHL Ground or USPS Priority Mail to the California or Utah address provided with the RMA. Shipping to the wrong address or without a RMA code may result in delays and/or a smaller refund/credit.
- Retain proof of shipment in the event the returned merchandise is not received by Summit.
- Shippers may provide free insurance for loss or damage during shipment up to $100. Consider additional insurance coverage for merchandise valued in excess of the free limit as Summit is not liable for merchandise that arrives damaged or is not received by our Return Department.
- We will notify you via phone, mail, or e-mail of your refund once we have received and processed the return.
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Security/Privacy |
What if I need warranty service?
- All of our suppliers have excellent products and strict quality control standards. If you do receive a defective product, please refer to the documentation for the manufacturer's warranty information and service address. Defective products are covered by the manufacturer and may not be returned to Summit.
What if I want to return something?
- Our products are top quality name brand merchandise, but we understand that sometimes customers just aren't happy with a purchase. You may return any item for any reason for a store credit or refund provided the Return Policy and Procedures described above are followed.
Backorders:
- All orders with items out of stock will be automatically placed on backorder. Orders will be partial shipped if you checked the box to partial ship on the order form. Items that are typically shipped separately, such as tents and large coolers will normally be shipped regardless of the “Partial Ship" selection. Backorders typically ship in 2-3 weeks, but some parts such as lantern generators and new products can take 7-10 weeks to obtain from the manufacturer. We send backorder notifications via E-mail in the event of a backorder. Backorders will automatically be shipped when in stock. If a cancellation request is not received within 1 business day, you may incur re-stocking fees as noted above if you decide to “cancel" after the backorder ships.
Contacting Us:
The most efficient method of contact is via e-mail which is easily accessed by clicking the "Live Support" icon or clicking the e-mail link near the top of this page. The toll free line is 800-314-0846.
Tax:
Applicable Sales Tax will be added to orders shipped within California.
Sales:
Prices subject to change at any time. Clearance and Sale prices available while supplies last. Sale Price offered for a limited time.
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Privacy Policy |
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the summitcampinggear.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name Address Email address Phone number Credit/Debit Card Information (etc.)
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect
or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by emailing customer-service@summitcampinggear.com. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 1-800-314-0846 or send us an email at customer-service@summitcampinggear.com.
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